If you’d like to cancel your Blue J subscription, your dedicated Customer Success Manager can help guide you through your options.
Contact your Customer Success Manager
To request a cancellation, please reach out directly to your Customer Success Manager.
They will:
- Review your request
- Confirm your subscription details
- Discuss any questions or options with you
Your Customer Success Manager is your primary point of contact for subscription-related requests.
Don’t have your Customer Success Manager’s contact information?
If you’re not sure who your Customer Success Manager is or don’t have their contact details, you can reach out to:
support@bluej.com
Our team will connect you with the appropriate person.
Important to know
- Cancellation requests are reviewed on a case-by-case basis
- Your CSM will determine eligibility based on your agreement and circumstances
Before you cancel
If you’re experiencing issues or not getting the results you expected, your Customer Success Manager can also help:
- Provide guidance on best practices
- Answer questions about features or workflows
- Help ensure you’re getting the most value from Blue J