Blue J offers several payment options depending on your subscription and billing setup. Use the information below to find the right next step for your billing or payment question.
Accepted payment methods
Blue J currently accepts:
- Credit card
- ACH
- Wire transfer
Most subscriptions can be paid by credit card. ACH and wire transfer are also available for invoice payments.
Note: Invoices over $10,000 USD/CAD cannot be paid by credit card.
How do I update my payment method?
If you need to update or change the payment method associated with your Blue J subscription, please contact:
- Blue J Support at support@bluej.com, or
- Your Customer Success Manager
Our team can review your subscription and help you determine the appropriate payment option.
How do I pay by ACH or wire transfer?
If you would like to pay an invoice by ACH or wire transfer, contact Blue J Support at support@bluej.com to request our banking details.
If possible, include your invoice number when reaching out so we can assist you more quickly.
Can I pay an invoice by credit card?
Most subscriptions are eligible for credit card payment.
However, invoices over $10,000 USD/CAD cannot be paid by credit card.
If you have questions about whether your invoice is eligible for credit card payment, contact Support or your Customer Success Manager.
Can I split a payment across multiple cards?
No. Blue J does not currently support splitting a single payment across multiple credit cards.
When does my subscription renew?
Renewal dates and subscription terms can vary by account.
For questions about:
- Your renewal date
- Renewal terms
- Renewing your subscription
- Changes to your subscription
Please contact your Customer Success Manager.
If you are unsure who your Customer Success Manager is, contact support@bluej.com and we can help direct your request.
What if my account says expired after I made a payment?
If you have completed a payment but your Blue J account still appears as expired or inactive, contact Support at support@bluej.com.
Our team will need to review your account and payment status before access can be restored.
Who should I contact for billing help?
Use the guide below to find the right team:
| Question | Who to contact |
|---|---|
| Updating a payment method | Support or your Customer Success Manager |
| Invoice questions | Support or your Customer Success Manager |
| ACH or wire transfer details | Support |
| Subscription renewal or renewal date | Your Customer Success Manager |
| Account appears expired after payment | Support |
| Team pricing, purchasing additional licenses, or requesting a quote | Sales or your Customer Success Manager |
If you are unsure who to contact, email support@bluej.com and we’ll help route your request to the right person.