Some accounts are set up where MFA (multi-factor authentication) is required. To set up MFA on your Blue J account, you will need to download a free authenticator app on your phone.
A couple of common ones are Microsoft Authenticator and Google Authenticator. Here are links to help you get set up ASAP:
https://www.microsoft.com/en-us/security/mobile-authenticator-app
https://support.google.com/accounts/answer/1066447?hl=en&co=GENIE.Platform%3DiOS
The authenticator apps have QR code scanners that will enable you to get through to the Blue J solution. When you attempt to log in, you'll see the QR code that you can scan with the authenticator app, which will set up your Ask Blue J account to provide a code each time you log in.
Issues scanning the QR code on your camera?
To scan the QR code that is generated, you have to use the authentication app’s QR code scanner. Using your camera to scan the code will not generate the 6 digit code that is required to log in.