If you see the message:
“You do not have access to view this thread”
when opening older conversations, it’s usually related to a timed-out session.
How to fix it
In most cases, this can be resolved by refreshing your session:
- Log out of Blue J
- Log back in
- Try opening the thread again
This typically restores access to your previous conversations.
Why this happens
This error can occur when:
- Your session has expired
- Your login state needs to be refreshed
Logging out and back in resets your session and resolves the issue in most cases.
If the issue continues
If the issue persists, contact:
Include:
- A screenshot of the error
- The approximate date of the thread you’re trying to access