If your past conversations look outdated or aren’t updating, it’s usually due to a session or browser issue.
Quick fix (try this first)
- Refresh the page
- Log out of Blue J and log back in
- Close any extra Blue J tabs and use a single tab
In most cases, this will restore your conversation history.
Why this happens
This can occur when:
- A browser tab has been open for a long time
- You’re switching between multiple tabs or devices
- Blue J is showing an older session state
Refreshing your session ensures you’re seeing the latest data.
Tips to avoid this issue
- Use only one Blue J tab at a time
- Refresh the page if you’ve been inactive for a while
- Bookmark https://app.askbluej.com/ and start from there
Still seeing the issue?
If your conversations are still missing or not updating, contact support@bluej.com and include:
- Whether you’re using multiple tabs or devices
- Whether the issue changed after refreshing or logging in again
- The browser and device you’re using
This helps us investigate more quickly.
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